Counterfeit Product Awareness
We, at Face and Body Professionals, are passionate about our products and work hard to protect our brand. You and your clients’ safety is of utmost importance to us and counterfeit Face & Body Professionals’ products threaten that safety. International counterfeiting of our Face & Body Professionals’ products is a continuing challenge we take very seriously.
In recent months, we have seen an increase in counterfeiting activities, principally with Sustaine® Blue Gel offered on various online markets and marketplaces. We feel it is important to notify the public that we do NOT have any authorized Face & Body Professionals’ resellers in China, Hong Kong or on global online marketplaces. Purchasing Sustaine® Blue Gel from these sources carries a substantial risk of being sold a counterfeit product. We only sell directly through our website www.face-body.com . We do not sell through any global marketplaces or other platforms.
Selling counterfeit (fake) Face & Body Professionals' products is ILLEGAL. Counterfeit products could be dangerous to you and/or your clients health.
If you suspect that you have purchased a counterfeit Face & Body Professionals product or see suspicious Face & Body products being sold at a discounted price, any altered packaging or contents, or selling large/bulk quantities please report it to us. If any of the packaging or content color appears suspicious, it may not an original Face & Body Professionals product. Should you have any reason to doubt the origin of the product, for you or your customer’s safety you should not use and discard the product immediately.
The best way to ensure you purchased a SAFE and AUTHENTIC Face and Body Professionals' product is to purchase Face & Body Professionals' products directly from us at our only website: www.face-body.com or from our authorized reseller (which only we can verify). Only authorized resellers have the right to sell products bearing the Face & Body Professionals, Inc. brand.
Unfortunately, if you have purchased a counterfeit product, Face & Body Professionals will not reimburse you or exchange the counterfeit products for authentic Face & Body products. But you can take action by reporting the purchase to your bank and the website you purchased from and let them know you are a victim of counterfeit fraud.
If you have any questions, concerns or would like to report a potential counterfeit Face & Body Professionals' product please email us directly at: firstname.lastname@example.org
*Tips: Global marketplace sites such as eBay.com, Aliexpress.com, Alibaba.com, Etsy.com, Dhgate.com, Taoboa.com and more are common platforms used by counterfeiters to sell fake (counterfeit) products. Always investigate a seller thoroughly before purchasing a product.